TROUBLESHOOTING FOR FREQUENT DISCONNECTION

Frequent Disconnection is a problem where your connection will get disconnected itself in the interval of 2 seconds to 30 minutes. When it get disconnected, your DSL/Link LED light at your modem will be blinking and in a few minutes it will be stable again as the connection back to normal.
The complication is:

• You will always have to wait for the modem/router to dial back to get the connection.
• The worst case is the connection last no longer than 1 minute. You will not be able to do your works if this happen.
  
• Sometimes, if you do not notice that you are having this kind of problem, you will suspect that the connection received from your ISP is extremely slow.

The cause of the problem could be from your end or from your ISP (TMnet)end. To check, just follow these troubleshooting steps:

1.Check the SNR ratings in your DSL Parameter

• Login to your modem/router page
• Check under the WAN tab
• Check the local SNR and remote SNR margin. The higher the result,the better your connection goes.
  

28 and above = Your line is in GOOD condition.
Lower than 12 = WORST. The best solution is to ask for technical test from your ISP (call 100 for TM/STREAMYX) and most of the times, they will do a new wiring for your line.

• As for Attenuation, it should not exceed 48dB

2. Check LAN cable - make sure the network cable is connected properly from your modem to your network card slot.
3. Check telephone line quality - make sure there is no noisy/cracking sound when you pick up the phone.
4. Bypass splitter - do not use the splitter and try the connection.If the connection become stable without the splitter, your splitter might be faulty and you need to get a new one if you still wanna use your phone line.
5. DNS Setting

• 202.188.0.133 (Primary)
• 202.188.1.5 (Alternate)

6. Scan your system with the antivirus - to make sure the system is not infected by virus where sometimes it can disconnect your connection to the server.
7. Disable antivirus software - OFF the antivirus and run the connection again. Check whether the problem still exists or not.
8. Stand alone connection ,No parallel connection and No sharing fax

That's it!! If after all the se troubleshooting have been done but the problem still persist, just contact your ISP ( call 100 for Streamyx user) to lodge a report. To speed up the process, just mention all these troubleshooting and they will straightaway compile a new report for you.

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